Privacy Policy

Effective Date: September 22nd, 2025

This Privacy Policy describes how TruIndustry Distribution – Pallet Service (“Company,” “we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website hosted on Wix (the “Site”) or interact with our services (collectively, the “Services”). By accessing or using our Site, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: such as your name, email address, phone number, billing/shipping address, or payment details when you submit forms, request quotes, or complete transactions.
Non-Personal Information: including your IP address, browser type, device information, and browsing behavior on our Site.
Cookies and Tracking Technologies: Wix and third-party providers may use cookies and similar technologies to analyze traffic, improve user experience, and personalize content.

2. How We Use Your Information

We use the information collected to:

Provide, operate, and improve our pallet services.
Process orders, payments, and delivery arrangements.
Respond to inquiries, requests, or customer support needs.
Send promotional communications (if you have opted in).
Comply with legal obligations and protect against fraudulent activity.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

Service Providers: trusted third parties (such as payment processors, delivery companies, or IT support) who help us operate our business.
Wix: as our website hosting provider, Wix may process your data according to their own Privacy Policy.
Legal Requirements: when required to comply with applicable laws, regulations, or legal processes.

4. Data Retention

We will retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

5. Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the right to:

Access, update, or delete your personal data.
Opt out of marketing communications at any time.
Restrict or object to the processing of your information.
Request a copy of the data we hold about you.

To exercise these rights, please contact us using the details below.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

8. Children’s Privacy

Our Services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

TruIndustry Distribution – Pallet Service
📧 Email: b.alvarado@truindustryservice.com
📞 Phone: 818-792-0556
📍 Address:Los Angeles, CA